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Healthy Homes

Terms &

The Fine Print

Standard Terms & Conditions of Healthy Homes New Zealand

Please read these Terms and Conditions carefully, as they set out each of our legal rights and obligations in relation to our services.

1. Definitions and interpretation

1.1. In these Terms and Conditions:

Agreement” means our contract with you for the supply of Goods and Services incorporating these Terms and Conditions, and any amendments to such a contract from time to time;

Acceptance Email” means the email document issued by us confirming an Agreement, or other correspondence from us detailing the scope of the Goods and Services, identifying you as our Client and other matters relating to an Agreement or our provision of Goods and Services;

Client” “you” and “your” means the client under an Agreement, as identified in our Acceptance Email and/or the client purchasing Goods from us via our Website;

Effective Date” means the date we provide our Acceptance Email to you;

Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);

Goods” means goods purchased from us via our Website, including but not limited to heat pumps, range hoods, extractor fans, insulation and related products.

Healthy Homes Standards” means the standards prescribed under the Residential Tenancies (Healthy Homes Standards) Regulations 2019;

Price” means the price payable by you to us in respect of an Agreement and/or for Goods and Services, as set out in our Acceptance Email and which may be varied in accordance with Clause 6.2;

Property Owner” means the legal or beneficial owner of the property subject to the Agreement;

Services” means, as set out in our Acceptance Email, the provision of healthy home testing services (“HH Testing”) and/or property maintenance services including installation of Goods;

Term” means the term of an Agreement.

We” “us” and “our” means The Davy Group Property Services Limited TRADING AS Healthy Homes New Zealand and its successors and assigns or any person acting on behalf of and with the authority of The Davy Group Property Services Limited;

“Website” means our website at

Working Day” means any weekday, other than a bank or public holiday in Auckland;

1.2. In these Terms and Conditions, a reference to a statute or statutory provision includes a reference to:

1.2.1. that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and

1.2.2. any subordinate legislation made under that statute or statutory provision.

1.3. The Clause headings do not affect the interpretation of these Terms and Conditions.

1.4. In these Terms and Conditions, “persons” includes companies, partnerships, limited liability partnerships, unincorporated associations and trusts.

2. Acceptance

2.1. Our receipt of a work order or other instruction from you together with our subsequent provision of an Acceptance Email to you confirming the details of an Agreement, or your submission of a purchase order for Goods or Services via our Website, shall be evidence of your acceptance of these Terms and Conditions and your intention to be bound by them.

2.2. Acceptance of our Terms and Conditions as set out in clause 2.1 creates a legally binding contract between you and us regardless that your work order or instructions are on behalf of the Property Owner as their property manager or agent.

2.3. Upon acceptance these Terms and Conditions are irrevocable and can only be rescinded in accordance with these Terms and Conditions or with our written consent.

2.4. These Terms and Conditions are to be read in conjunction with our Acceptance Email as provided by us to you. If there are any inconsistencies between the two documents then the provisions contained in this document shall prevail.

3. Agreement

3.1. Each Agreement will come into force on its Effective Date and will continue in force until completion of the Agreement, unless and until terminated in accordance with Clause 14.

4. Goods and Services

4.1. We will supply the Goods and Services to you in accordance with the terms of each Agreement, and at all times in a professional manner and in accordance with appropriate standards.

4.2. We may suspend the provision of the Goods and Services if you fail to pay by the due date any amount due to us in respect of an Agreement.

4.3. From time to time during the Term we may be unable to supply the Services by reason of personnel illness or personnel shortage, in which case:

4.3.1. we will use reasonable endeavours to engage alternative personnel to supply the Services; and

4.3.2. subject to our compliance with Clause 4.3.1, we will not be in breach of the terms of the Agreement by virtue of any failure to supply the Services arising out of such inability.

5. Client obligations

5.1. You will indemnify us and will keep us indemnified against any and all losses, costs, expenses, damages and liabilities (including legal expenses and amounts paid in settlement of legal claims or proceedings) arising directly or indirectly out of any breach by you of an Agreement.

5.2. You will not be relieved of your obligations under an Agreement by any failure of the Property Owner to pay you for Goods and Services provided by us under an Agreement entered into with you. For the sake of clarity, this means that you will be liable to pay for the Goods and Services provided by us even if you are working as an agent or property manager for the Property Owner at the time of entering into an Agreement and regardless whether the Property Owner has paid you for the Goods and Services provided.

6. Price and Payment

6.1. At our sole discretion the Price shall be the Price quoted on our Acceptance Email which shall be binding upon us provided that you shall accept our quotation in writing within thirty (30) days.

6.2. We may, by giving notice to you, increase the Price of the Goods and Services to reflect any increase in the cost to us beyond our reasonable control (including, without limitation, increases in taxes or insurance premiums).

6.3. Time for payment for the Goods and Services shall be of the essence and at our sole discretion payment shall be due upon your receipt of our Acceptance Email.

6.4. Payment must be made in cleared funds by credit card payment via our website or by direct credit via electronic/online banking to the account specified on our invoice, or by any other method stipulated by us.

6.5. GST and other taxes and duties that may be applicable shall be added to the Price and shall be paid by you at the time of paying the Price.

7. Warranties

7.1. You warrant that you have the power to enter into this Agreement and have obtained all necessary authorisations to allow you to do so, you are not insolvent and that this agreement creates binding and valid legal obligations on you.

7.2. We warrant to you that:

7.2.1. We have the legal right and authority to enter into and perform our obligations required by each Agreement; and

7.2.2. the Services will be performed with reasonable care and skill.

7.3. If you believe that Goods and Services have not been provided in accordance with Clause 7.2.2, then you must:

7.3.1. notify us promptly; and

7.3.2. allow and enable us to review the Services provided and re-perform the relevant Services.

7.4. All of the parties’ warranties and representations in respect of the subject matter of the Agreement are expressly set out in these Terms and Conditions and in the Acceptance Email. To the maximum extent permitted by applicable law and subject to Clause 7.1, no other warranties or representations concerning the subject matter of the Agreement will be implied into these Terms and Conditions, the Acceptance Email, the Agreement or any other contract.

8. Risk

8.1. We carry public liability cover in respect of the provision of the Services under an Agreement in the amount of $5,000,000.00. We do not currently carry, and as such we hereby expressly exclude any liability for, professional indemnity cover in relation to provision of the Goods and Services under an Agreement.

9. Warranties

9.1. You must notify us promptly of any defects discovered in the Goods or provision of the Services. Provided that you advise us in writing within 90 days of completion of our work or any defined stage of our work, we will:

9.1.1. remedy any defective Services provided;

9.1.2. repair or replace, at our sole discretion, any faulty Goods.

9.2. We will not be liable for any consequential costs or losses arising directly or indirectly out of any defective Goods and/or provision of the Services.

9.3. All Goods are provided subject to the manufacturer’s standard warranty, which is usually between one and five years, depending on the product. We do not warrant that manufacturers’ repair facilities and parts will be available for the Goods.

9.4. Our warranty is in addition to any rights you may have as a consumer under the Consumer Guarantees Act 1993. The guarantees implied by that Act are expressly excluded if you are acquiring Goods for the purpose of a business, to the extent that the Goods are being used in a commercial or trade context.

9.5. We warrant the Services for a period of 2 years from the date of the Services being provided.

9.6. At our sole discretion, we will reinstall faulty Goods replaced under clauses 9.1 or 9.3 at our cost or alternatively at a price negotiated with you.

9.7. The above warranties are subject to:

9.7.1. no damage or misuse of the Goods by you;

9.7.2. correct installation and operation of the Goods (if we have not installed them);

9.7.3. adequate packaging, cleaning and maintenance of the Goods in accordance with our instructions to you;

9.7.4. only authorised repairs and modifications being made to the Goods.

10. Limitations and exclusions of liability

10.1. Nothing in these Terms and Conditions will:

10.1.1. limit or exclude the liability of a party for death or personal injury resulting from negligence;

10.1.2. limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;

10.1.3. limit any liability of a party in any way that is not permitted under applicable law;

10.1.4. exclude any liability of a party that may not be excluded under applicable law; or

10.1.5. limit or exclude any statutory rights that a party has as a consumer.

10.2. The limitations and exclusions of liability set out in this Clause 10 and elsewhere in these Terms and Conditions:

10.2.1. are subject to Clause 10.1; and

10.2.2. govern all liabilities arising under the Agreement or in relation to the subject matter of the Agreement, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

10.3. You accept that we operate to a best practice model using proven methods for testing and test location selection. This ensures that we provide you with the best possible testing, however it does not guarantee that we will find all issues related to the Healthy Home Standards, particularly if efforts have been made to hide such. We will not be held liable for a failure to locate issues, or if such is found at the property at a later date.

10.4. We will not be liable to you for any losses arising out of a Force Majeure Event.

11. Force Majeure Event

11.1. Where a Force Majeure Event gives rise to a failure or delay in either party performing its obligations required by any Agreement (other than obligations to make payment), those obligations will be suspended for the duration of the Force Majeure Event.

12. Default and Consequences of Default

12.1. At our sole discretion interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at our sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.

12.2. If you owe us any money you shall indemnify us from and against all costs and disbursements incurred by us in recovering the debt (including but not limited to legal costs on a solicitor and own client basis, our collection agency costs, and bank dishonour fees).

12.3. Without prejudice to any other remedies we may have, if at any time you are in breach of any obligation (including those relating to payment) under these Terms and Conditions we may suspend or terminate the provision of Services to you. We will not be liable to you for any loss or damage you suffer because we have exercised our rights under this clause.

13. Timing

13.1. We will work with you to arrange a suitable time to provide the Goods and Services under each Agreement. If we are unable to access the property to provide the Goods and Services at the arranged time the Agreement will be terminated in accordance with clause 14.3.

14. Termination

14.1. Either party may terminate an Agreement immediately by giving written notice to the other party if the other party:

14.1.1. commits any material breach of any provision of these Terms and Conditions or the relevant Acceptance Email, and:

14.1.2. the breach is not remediable; or

14.1.3. the breach is remediable, but the other party fails to remedy the breach within 10 working days of receipt of a written notice requiring it to do so; or

14.1.4. persistently breaches these Terms and Conditions and/or the relevant Acceptance Email.

14.2. Either party may terminate an Agreement immediately by giving written notice to the other party if:

14.2.1. the other party:
is dissolved;
ceases to conduct all (or substantially all) of its business;
is or becomes unable to pay its debts as they fall due;
is or becomes insolvent or is declared insolvent; or
convenes a meeting, or makes or proposes to make any Agreement or composition, with its creditors;

14.2.2. an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the other party;

14.2.3. an order is made for the winding up of the other party, or the other party passes a resolution for its winding up (other than for the purpose of a solvent company re-organisation where the resulting entity will assume all the obligations of the other party under the Agreement); or

14.2.4. where that other party is an individual that other party dies, or as a result of illness or incapacity becomes incapable of managing his or her own affairs, or is the subject of a bankruptcy petition or order.

14.3. We may terminate and Agreement if you fail to provide access to the property in accordance with clause 13. If an Agreement is terminated under this clause then you will forfeit the Price already paid and you will need to arrange and pay for a new Agreement at a later time and/or date.

14.4. We may terminate an Agreement immediately at any time by giving written notice to you if you fail to pay in full and on time any amount due to us, whether due in respect of that Agreement or otherwise.

15. Effects of termination

15.1. Upon termination of an Agreement, all the provisions of these Terms and Conditions and the Acceptance Email will cease to have effect, save that the following provisions of these Terms and Conditions will survive and continue to have effect (in accordance with their terms or otherwise indefinitely): Clauses 1, 2, 5, 7, 10, 12, 15, 16 and 21.

15.2. Termination of an Agreement will not affect either party’s accrued liabilities and rights (including accrued rights to be paid) as at the date of termination.

16. Confidentiality

16.1. The provisions of this agreement are strictly confidential to the parties. Neither party may disclose or permit to be disclosed any provision of, or any information (and particularly any financial information) relating to the subject of these Terms and Conditions to any person not a party without first obtaining the written consent of the other party as to both the person to whom disclosure is to be made and the terms of such disclosure.

17. Dispute Resolution

17.1. We will endeavour, but will not be required to resolve all disputes between you and us amicably provided that if we cannot resolve a dispute, then no proceedings will be issued in Court in respect of the dispute without the dispute first being mediated by a single mediator appointed by agreement between the parties and failing agreement and on the application of one of them, by the Chief Executive Officer for the time being of the Resolution Institute of New Zealand.

18. Compliance with Laws

18.1. The parties shall comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that may be applicable to the Services, including but not limited to the Health and Safety at Work Act 2015, the Residential Tenancies (Healthy Homes Standards) Regulations 2019 and the Consumer Guarantees Act 1993.

19. Consumer Guarantees Act 1993

19.1. You agree that any guarantees provided under the Consumer Guarantees Act 1993 that apply to our provision of Goods and Services to you are expressly excluded where you enter an Agreement for the purposes of a business.

20. Privacy Act 1993

20.1. You authorise us or our agent to:

20.1.1. access, collect, retain and use any information about you;

      • for the purpose of assessing your creditworthiness; or
      • for the purpose of marketing products and services to you.

20.1.2. disclose information about you, whether collected by us from you directly or obtained by us from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by you.

20.2. The authorities under clause 20.1 are authorities or consents for the purposes of the Privacy Act 1993.

20.3. You shall have the right to request a copy of the information about you retained by us and the right to request us to correct any incorrect information about you held by us.

21. General

21.1. Our failure to enforce any provision of these Terms and Conditions shall not be treated as a waiver of that provision, nor shall it affect our right to subsequently enforce that provision.

21.2. If any provision of these Terms and Conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

21.3. These Terms and Conditions and any contract to which they apply shall be governed by the laws of New Zealand and are subject to the jurisdiction of the courts of New Zealand.

21.4. We shall be under no liability whatever to you for any indirect or consequential loss and/or expense (including loss of profit) suffered by you arising out of a breach by us of these Terms and Conditions.

21.5. In the event of any breach of this contract by us your remedies shall be limited to damages. Under no circumstances shall our liability exceed the Price of the Goods and Services.

21.6. You shall not be entitled to set off against or deduct from the Price any sums owed or claimed to be owed to you by us.

21.7. We reserve the right to review these Terms and Conditions at any time. If, following any such review, there is to be any change to these Terms and Conditions, then that change will take effect from the date on which we notify you of such change.

21.8. Subject to clause 21.7, the Terms and Conditions of a particular Agreement may not be varied except by a written document signed by or on behalf of each of the parties.

21.9. We may freely assign our rights and obligations under any Agreement without your consent. Save as expressly provided in this clause or elsewhere in these Terms and Conditions, neither party may, without the prior written consent of the other party, assign, transfer, charge, license or otherwise dispose of or deal in any rights or obligations under any Agreement.

21.10. Each Agreement is entered into for the sole benefit of the parties and is not intended to benefit any third party or be enforceable by any third party.

PO Box 20110, Glen Eden, Auckland
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Healthy Homes NZ is a family run business dedicated to providing professional services to meet the compliance requirements of the property management industry.
New Zealand Green Building Council
Our locationsWhere to find us?
Get in touchSocial links
Healthy Homes NZ is a family run business dedicated to providing professional services to meet the compliance requirements of the property management industry.

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Copyright by Healthy Homes NZ. All rights reserved. Powered by Pure SEO.
View our Terms & Conditions