Monday - Friday8.30AM - 5.00PM
OfficesAuckland, Hamilton/Waikato, Wellington & Christchurch
0800 34 34 33
Healthy Homes

Covid 19
Operating Policy

bt_bb_section_bottom_section_coverage_image
Our Policy

Covid 19

The following policy outlines our strict processes being undertaken at different Covid Alert Levels

While Auckland sits at Level 2 on the COVID-19 alert system and the rest of the country is at Alert Level 1, Healthy Homes New Zealand implements the following procedures to ensure we are managing the risk. 

OUTSIDE OF AUCKLAND – ASSESSORS

    • Contact Tracing – at any property, our assessors will show a QR code for the occupants to scan to record their details, if the occupants don’t have the Covid Tracing App, the assessor will record the name and contact number of each person at the property manually. 
    • Own travel path – each day, the assessors will record a track of the time and locations where they have exited their vehicles (offices, petrol stations, properties etc) via the Covid tracing app. 
    • Hygiene and Social Distancing – assessors will use hand sanitiser prior to entering and after exiting the property. We will maintain a social distance of at least 1m at all time and refrain from handshakes, hugs etc.
  • Health of staff – if an assessor feels unwell and has cold or flu symptoms they are required to report this to Head Office and discuss with a GP whether a Covid test is required prior to continuing work. 

AUCKLAND

Office Staff

  • Our Auckland based head office team work from the office but with strict hygiene practices and general social distancing requirements
  • Where possible work meetings are to be conducted via phone or video conferencing
  • All non-essential work related travel is suspended 
  • Staff are encouraged to restrict personal travel and social interactions in line with general Government Level 2 requirements
  • Anyone with cold or flu like symptoms must self isolate and be tested prior to returning to the office
  •  QR code displayed at office and any visitors required to scan on entry

Technicians and Assessors

  • Assessors are required to do a morning ‘check-in’ with management and confirm they are feeling well and have not come into contact with anyone who showed any signs of sickness. Any assessor who answers Yes to either of these is to undertake a Covid test and be medically cleared prior to returning to work
  • Assessors are not allowed to work for 14 days after any international travel 
  • All assessors are to stay within their regional border, no cross-regional travel allowed
  • Assessors are provided with gloves, respirators and sanitising products which are required to be worn/used at any time outside their vehicle. 
  • Between each property, all items taken into the property are to be sanitised, this includes: phones; clipboards; laser measurers; rulers; ladders; pens
  • Sanitising wipes to be put into a rubbish bag which is secured and closed inside the vehicle
  • All rubbish bags are to be disposed of in our existing hazard waste bins 
  • Staff are encouraged to restrict personal travel and social interactions in line with general Government Level 2 requirements
  • Contact Tracing – at any property, our assessors will show a QR code for the occupants to scan to record their details, if the occupants don’t have the Covid Tracing App, the assessor will record the name and contact number of each person at the property manually. 
  • Own travel path – each day, the assessors will record a track of the time and locations where they have exited their vehicles (offices, petrol stations, properties etc) via the Covid tracing app. 

 Job procedure (vacant property)

    • Where possible it is our preference that access can be left onsite (either keys in a lockbox or digital lock) 
    • If key pick up is required
      • Discussion will be had with individual clients about what their office policies are for maintaining social distancing. The optimum arrangement is for a key to be left outside the office for our assessors to collect. 
      • Once the key is ready, the assessor will enter the office to collect the key wearing clean gloves.
        • The assessor will maintain a 2m distance from anyone in your office 
        • On returning to their vehicle with the key, the assessor will sanitise the key and safely remove their gloves before sanitising their hands
        • The same process will be repeated when the keys are returned to the office
  • If our assessor has to meet someone onsite for access (eg property manager/landlord/real estate agent)
    • In the initial phone call to arrange, our assessor will ask if the person they are meeting is showing any signs of sickness, have been in contact with anyone who is sick, or have travelled overseas in the past 14 days. If they answer Yes to this, the job is to be postponed until the person is at least 14 days clear of sickness and/or travel. 
    • The assessor will then talk them through our onsite health and safety procedures of gloves/respirators and sanitising between properties.
    • As well as advising them on the phone when arranging the meeting of our company’s strict social distancing policy. This includes:
      • No handshakes, hugs etc
      • Standing no closer than 2m to the other person
      • Preference for houses to be vacant whilst the assessor is inside, if this is not possible the person must maintain a 2m distance at all times
    • The assessor will call again the night before the arranged appointment and check there have been no changes in the person’s health/travel status.
  • Process for completing the inspection
    • When the assessor arrives at the property, they will go to the entry point and put on their mask and gloves (also booties as per standard process if meth testing)
    • If someone is onsite, the assessor will greet them from a distance of 2m and ask them to open the property and then preferably wait in their car, or outside. 
    • Once the inspection is complete, they will tell anyone present from a distance of 2m that they are done.
    • The assessor will then begin clean down process as follows: 
      • Remove gloves and put in rubbish bag 
      • Put on clean set of gloves
      • Remove respirator, sanitise respirator and store 
      • Wipe everything that was taken into the property, this includes: phones; clipboards; laser measurers; rulers; ladders; pens
      • Dispose of used decon wipe in rubbish bag. 
      • Seal rubbish bag
      • Sanitise hands
      • Return to vehicle

Job procedure (occupied property) 

      • When calling occupier, the first request and preferred option is for the property to be tested while no-one is home (either via key arranged with property manager, or key left onsite.
      • The assessor will talk the occupier through our onsite health and safety procedures of gloves/masks and sanitising between properties.
      • If the occupier insists on being present at the time of the assessment, the following procedure will be followed:
        • In the initial phone call to arrange, the assessor will ask if any occupants are showing any signs of sickness, have been in contact with anyone who is sick, or have travelled overseas in the past 14 days. If they answer Yes to this, the job is to be postponed until the person is at least 14 days clear of sickness and/or travel.
        • The assessor will advise them on the phone when arranging the meeting of our company’s strict social distancing policy. This includes:
          • No handshakes, hugs etc
          • Standing no closer than 2m to the other person
          • Preference for houses to be vacant whilst the assessor is inside, if this is not possible the person must maintain a 2m distance at all times
        • The assessor will call again the night before the arranged appointment and check there have been no changes in the occupier’s health/travel status.
        • When the assessor arrives at the property, they will go to the entry point and put on their masks and gloves (also booties as per standard process if meth testing)
        • The assessor will greet the occupant from a distance of 2m and ask them to open the property and then preferably wait in their car, or outside. If they are going to stay inside, they must maintain a distance of 2m.
        • Once the inspection is complete, the assessor will tell the occupant from a distance of 2m that they are done.
        • The assessor will then begin clean down process as follows: 
          • Remove gloves and put in rubbish bag 
          • Put on clean set of gloves
          • Remove respirator, sanitise respirator and store 
          • Wipe everything that was taken into the property, this includes: phones; clipboards; laser measurers; rulers; ladders; pens
          • Dispose of used decon wipe in rubbish bag. 
          • Seal rubbish bag
          • Sanitise hands
          • Return to vehicle
OfficeHeadquarters
PO Box 20110, Glen Eden, Auckland
Our locationsWhere to find us?
https://www.healthyhomesnz.co.nz/wp-content/uploads/2020/05/nz_map-removebg-preview-160x160.png
Get in touchSocial links
Healthy Homes NZ is a family run business dedicated to providing professional services to meet the compliance requirements of the property management industry.
New Zealand Green Building Council
OfficeHeadquarters
Our locationsWhere to find us?
https://www.healthyhomesnz.co.nz/wp-content/uploads/2020/05/nz_map-removebg-preview.png
Get in touchSocial links
Healthy Homes NZ is a family run business dedicated to providing professional services to meet the compliance requirements of the property management industry.

Copyright by Healthy Homes NZ. All rights reserved. Powered by Pure SEO.
View our Terms & Conditions

Copyright by Healthy Homes NZ. All rights reserved. Powered by Pure SEO.
View our Terms & Conditions